Política de reembolso

Return & Refund Policy


Made-to-Order & Final Sale
All items at Tots and Tweenz are custom made-to-order through our production partners. Because each item is individually printed and customized upon purchase, all sales are final. We do not accept returns, refunds, or exchanges for:

  • Change of mind
  • Incorrect size selection (please review size charts carefully before ordering)
  • Incorrect address provided at checkout

Damaged, Defective, or Incorrect Items
We stand by the quality of our products. If your order arrives damaged, misprinted, or with a manufacturing defect, please contact us within 14 days of delivery at support@totsandtweenz.com with:

  1. Your order number
  2. A clear photo of the issue and the item tag

Once verified, we will happily arrange a free replacement or store credit.